Privacy Policy

This policy explains what information this website collects, why, and what happens to it.

What is collected

When you book an appointment or buy a workbook, the following is collected: your name, email address, phone number, the appointment or product details, and the payment reference returned by Razorpay. If you choose to add a note during booking, that note is stored with the appointment.

Card numbers, UPI IDs and bank details are never seen or stored by this website. They are handled entirely by Razorpay.

Why it is collected

• To arrange, confirm and manage your appointment.
• To send your confirmation, receipt and workbook download link.
• To keep an auditable record of which version of the consent form and cancellation policy you agreed to, and when.
• To meet accounting and record-keeping obligations.

Who can see it

Only Santhoshini Datla and authorised practice administrators. Information is not sold, and is not shared with advertisers or analytics providers.

How long it is kept

Clinical notes and records are retained for six months following your last attended appointment, after which they may be securely destroyed. A gap of six months or more may require a new intake and assessment process.

Appointment and payment records are retained separately for as long as accounting and tax obligations require, and are then deleted.

Your choices

You may ask what information is held about you, ask for a correction, or ask for your information to be deleted where there is no legal reason to keep it. Please contact the practice by email.

Security

Data is transmitted over HTTPS. Access to practice dashboards requires an account, and every sign-in and administrative action is logged.